Returns & Exchanges
1. As part of our commitment to create the most satisfying shopping experience for you, subject to terms and conditions, no refund can be made on purchased items. If you are unsatisfied with the product purchased, you can exchange the goods once with a valid receipt within 7 days after the date of receipt of goods. Please contact us by email (firstname.lastname@example.org). We would follow up accordingly.
2. Exchange will not be accepted on items in any way used, altered, damaged or without original packing. We reserve the right to determine whether the condition of the item can be accepted for exchange.
3. Return shipping costs will be refunded only on faulty items or items sent to you in error. For all other returns, the cost of return shipping is borne by the customer.
4. Please note that the terms outlined here apply only to purchase made through our online shop. Online purchases cannot be returned to our physical stores.
Changes and Cancellations
Once an online shopping order is confirmed, changes and cancellations will not be accepted. Should you have any enquiry, please don’t hesitate to contact us by email (email@example.com).
Welcome to www.exclusivites.com ("Website") operated by
carefully which govern your use of the Website and/or the information contained
Throughout the Website, the terms "we", "us" and
"our" refer to Shiamas.
as well as accept the "Personal Data (Privacy) Policy Statement"
("Statement") posted on the Website.
without prior notice. Your continued use of the Website following such changes
using the Website.
event of any discrepancy or inconsistency between the English version and the
Chinese version, the former shall prevail.
Please refer to our Returns Policy for more details on returns and exchanges.
1. Use of the Website
1.1. The Website may be used only for lawful purposes and in a
lawful manner. You agree to comply with all applicable laws and regulations
regarding the Website.
1.2. You are prohibited from violating or attempting to violate the security of the Website, including without limitation accessing data not intended for you, logging into a server which you are not authorized to access, probing, scanning or testing the vulnerability of a system or network utilized by the Website, breaching the security or authentication measures adopted by us for the Website and interfering with the access to or use of the Website by other users.
1.3. You shall not misuse the Website by knowingly introducing viruses, Trojans, worms, logic bombs or any other materials which are malicious or technologically harmful, and shall not attack the Website in any manner whatsoever, including without limitation via denial-of-service attack or distributed denial-of-service attack.
1.6. This website or any portion of this website may not be reproduced, duplicated, copied, sold or otherwise exploited for any commercial purpose that is not expressly permitted by SHIAMAS LIMITED.
All content on this website, included but not limited to text, graphics, logos, button icons, images, audio clips and software, is the property of SHIAMAS LIMITED or its content suppliers. The compilation (meaning the collection, arrangement and assembly) of all content on this website is the exclusive property of SHIAMAS LIMITED. All software used on this website is the property of SHIAMAS LIMITED or its software suppliers. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this website maybe permissible provided prior written consent of SHIAMAS LIMITED is obtained through written request made to SHIAMAS LIMTED.
3. Contents of the Website
3.1. The maintenance of the Website and all materials and
information presented thereon are intended for your personal entertainment,
information, education and/or communications only, and shall not howsoever be regarded
as our offer for sale of any goods or provision of any services. For the
avoidance of doubt, pictures of the products displayed on the Website are for
3.2. We give no warranty as to the accuracy, completeness, timeliness, utility or other qualities of the information contained on or given in relation to the Website, and shall not be liable for damage of any kind (whether we ought reasonably to have known or had been advised on the possibility of the same) arising from and/or in connection with the information contained on the Website. In no event shall you rely on any of the materials on the Website as the sole basis for making decisions without consulting primary and more accurate, complete and timely sources of information. Any reliance on the materials on the Website is entirely at your own risk.
3.3. Any typographical error, clerical or other error or omission on the Website shall be subject to our correction at any time without any liability on our part.
3.4. We reserve the right to modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you. In any event, we shall not be liable to you for any modification to or withdrawal of the Website.
4. Communication and Submission
4.1. You agree and consent that any and all comments, messages,
data, suggestions, designs, concepts and other items or materials disclosed,
submitted or offered to us through or in connection with the Website
(collectively “Submission”) are of non-confidential basis, save and except for
the Submission made under or in connection with the sections “Franchise
Opportunities” and “Career” and any other sections as we may advise from time
to time of the Website. We shall be under no obligation to (i) maintain any Submission
in confidence (save in relation to the foregoing excepted Submission); (ii) pay
to you or anyone any compensation for or in connection with the use of any
Submission; or (iii) respond to any Submission.
4.2. You represent and warrant that no Submission by you (i) violates any applicable laws or regulations; (ii) infringes the copyright, trademark, trade secrets or other intellectual property rights of others or violates the privacy or publicity or other personal rights of others; (iii) is libelous, defamatory, obscene, pornographic, scandalous, threatening, abusive or hateful; (iv) advertises or solicits funds, goods, services, or disseminates any junk mails, spam, chain letters, schemes or other forms of solicitation (unless the nature of the Website requires such activities); or (v) contains viruses, Trojan horses, worms, corrupted files, or other materials that may cause damage to another’s computer.
4.3. You shall not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission.
4.4. If you make any Submission through the Website, you unconditionally grant us and our Affiliates a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media (subject to Clause [4.1]) and carry out any other lawful purposes, without any compensation to you or any other person.
5. Link to other websites
5.1. Where the Website provides links to other websites which are
operated by our Affiliates or any other third parties, these are provided
solely as a convenience to you, and shall not in any way be regarded as an
endorsement of any kind by us approving the contents on such websites. If you
access any of such websites, you do so entirely at your own risk and are
subject to the terms and conditions applicable thereto. We neither take any
responsibility for nor make any representations, warranties or undertakings
(whether express or implied) as to their availability and the contents
contained therein. We shall not be responsible for any loss, damage or other
liability incurred as a result of your use of any of such websites. Any questions
or comments relating to such websites shall be addressed to the operators
and/or proprietors of such websites.
6. Disclaimer and Limitation of Liability
6.1. Given the unpredictability of technology and the online
environment, we do not warrant (whether expressly or impliedly) that the
function, operation or accessibility of the Website will be uninterrupted or
error-free, that defects will be corrected, or that the Website or the server
that makes it available will be free of viruses, Trojan horses, worms or other
harmful elements. It is your responsibility to ensure that the right equipment
is available to you in order to properly access and use the Website and screen
out anything that may damage your computer. We accept no liability whatsoever and
howsoever arising from and/or in connection with your use of or inability to
access the Website.
6.2. The Website and its contents are provided on an “as is” basis at your own risk without any warranties of any kind. To the fullest extent permissible under applicable laws and regulations, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Website and the information contained therein.
6.3. We shall not be liable for any failure, delay or default in carrying out our obligations or duties hereunder directly or indirectly caused by or resulted from acts of God, fire, flood, accident, riot, war, terrorist attack, government intervention, embargoes, strikes, labour disputes, equipment failures (including but not limited to Internet system failure), or any other causes beyond our reasonable control.
6.4. Without prejudice to this Clause  and subject to applicable laws and regulations, our aggregate liability to you for all claims arising from your use of the Website shall be limited to the amount of HK$50.
7.1. You irrevocably and unconditionally agree to defend, indemnify
and hold harmless us, our officers, directors, agents, employees, contractors,
franchisees, licensors, licensees, other representatives and Affiliates from
and against all claims, actions, demands, liabilities, expenses, losses,
damages and other costs whatsoever (including but not limited to any claims
made against us by any third party) arising from and/or in connection with your
8.1. We respect your privacy and are committed to protect your
personal information and data. Please refer to the Statement for details.
9. Entire Agreement
you and us relating to your use of the Website, and shall replace and supersede
all other communications (written or oral), discussions, letters and contracts
relating to the subject matter hereof.
10.1. You shall not assign or transfer any of your rights or
11.1. No failure or delay by us in exercising any right, power or
single or partial exercise of the same preclude any further exercise thereof or
the exercise of any other right, power or remedy. Without limiting the
foregoing, no waiver by us of any of your breach of any provision of the Terms
of Use shall be deemed as a waiver of any subsequent breach of that or any
other provision herein.
shall be enforceable independently of each of the others, and its validity
shall not be affected if any of the others is invalid. In the event that any
unenforceable, the validity and enforceability of the remaining provisions of the
or more provisions as similar in terms as may be legal, valid and enforceable
under the applicable laws.
13. Governing Law and Dispute Resolution
accordance with the laws of the Hong Kong Special Administrative Region of the
People’s Republic of China (“HKSAR”). You irrevocably agree that the courts of
the HKSAR shall have exclusive jurisdiction in relation to any claim or dispute
termination or invalidity thereof.
If you have any enquiries relating to the Website, please email us
at firstname.lastname@example.org. Whilst we endeavour to respond to each and every
enquiry that you make as promptly as practicable, we shall not be responsible
and/or liable for any delayed response or omission to respond.
PERSONAL DATA (PRIVACY) POLICY
1. Collection policy and objectives
You are strongly recommended to
read the Statement carefully to have an understanding of our policy and
practices with regard to the treatment of personal information and data
provided by you to us at www.exclusivites.com ("Website"). By using
the Website, you signify your agreement to the collection, use and disclosure
of your personal data by us in accordance with the Statement. Please note that
the provisions herein may be updated, revised, varied and amended from time to
time as we deem necessary. Your continued use of the Website following such
revision shall be deemed as your acceptance of the amended Statement. It is
your responsibility to check the Statement regularly for any amendments.
The Statement is written in both
English and Chinese. In the event of any discrepancy or inconsistency between
the English and Chinese version of the Statement, the English version shall
2. Purposes of collection of personal data
In the course of using the
Website, you may disclose or be asked to provide personal information and data.
In order to have the benefit of and enjoy our various services, information and
promotional materials, it is necessary for us to collect some personal
particulars from you. Although you are not obliged to provide the data or
information as requested on the Website, we will not be able to render our
services and provide information and promotional materials to you in the event
that you fail to do so.
Our purposes for collection of the information and data on the Website include but not limited to the following:
2.1 to provide you with various services offered by us, online shopping, marketing materials, event information and promotional messages (such as Shiamas mailings);
2.2 to handle and follow up service calls, enquiries and complaints;
2.3 to contact you regarding administrative notices and communications relevant to your use of the Website and/or the services offered by us;
2.4 to assist us with developments for future marketing purposes and/or joint promotion events with third parties;
2.5 to verify your identity;
2.6 to obtain statistics about our users to analyze site usage in order to help its further development; and
2.7 to evaluate the effectiveness of our advertising and marketing campaigns.
Please note that if you are under the age of 13, we would strongly recommend you to seek prior consent from a person with parental responsibility for you.
3. Collection of personal data from users visiting the Website
When you visit our websites, we
will record your visit and IP Address only and will not collect any personal
data from you unless otherwise stated. Cookies used (if any) in any part of our
websites will not be deployed for collecting personal data. For your
information, Cookies are small computer files that can be stored in web
surfers' computers for the purposes of obtaining configuration information and
analyzing web surfers' viewing habits. They can save you from registering again
when re-visiting a website and are commonly used to track your preferences in
relation to the subject matter of the website. You may refuse to accept Cookies
by modifying the relevant Internet options or browsing preferences of your
computer system, but to do so you may not be able to utilize or activate
certain available functions in our websites. Our websites may bar users who do
not accept Cookies. Information and data collected by means of cookies will not
be disclosed save and except for the circumstances listed out in paragraph 4.
4. Transfer and disclosure of personal data
We will not sell, rent or trade to
any third party any personal information and data (in whole or in part)
obtained from you without your consent.
We agree to take all practicable
steps to keep all your personal information and data confidential and/or
undisclosed save and except under the following circumstances whereby the said
information and data may be disclosed and/or transferred:
4.1 to any third party suppliers or service providers who have been duly authorised by us to use the said information and/or data and who will facilitate our services;
4.2 to any agents, consultants, affiliates or associates of us who have been duly authorised by us to use the said information and/or data;
4.3 where we need to protect and defend our rights and property;
4.4 where we consider we are required to do so in order to comply with the applicable laws and regulations; and
4.5 where we deem necessary in order to maintain and improve our services.
By using the Website, you are deemed to have agreed to, consented to and authorised us to disclose and transfer your personal information and/or data under the circumstances stated above.
5. Links to other websites
To provide you with more
information, the Website may provide links to other websites, including without
limitation certain social media websites (such as Facebook and Instagram).
Personal information and data from you may be collected on these other websites
when you visit such websites and make use of the services provided therein.
Where and when you decide to click on any advertisement or hyperlink on the
Website which grants you access to another website, the protection of your
personal information and data which are deemed to be private and confidential
may be exposed in these other websites.
Protection of your personal
information and data collected is our top priority. We will always strive to
ensure that your personal information and data will be protected against
unauthorised access. We have implemented appropriate electronic and managerial
measures in order to safeguard, protect and secure your personal information
All personal information and data
provided by you will be SSL encrypted and transferred to our server or such
other servers of third parties whom are duly authorised by us, and will be
stored electronically with proper electronic password implementations. Such
personal information and data are only accessible by our own or our authorised
third party's authorised personnel, and such personnel shall be instructed to
observe the terms of the Statement when accessing such personal information and
Please rest assured that your personal information and data will only be kept for as long as is necessary to fulfill the purpose for which it is collected as mentioned in paragraph  above, unless you request us to cease to hold the same. Such request may render us unable to further provide our services, information and/or promotional materials for your benefit in the future.
7. Marketing materials
We may from time to time send to
you marketing and promotional materials and information regarding our products,
services and the like based on the personal information and data that you have
provided to us. If you do not wish to receive further marketing and promotional
materials and information from us, you may opt-out by informing our Customer
Service Officer at email@example.com or Units 1801-02, Infinitus Plaza, 199 Des Voeux Road Central, Hong Kong
8. Access to Data
You may at any time request access
to, make amendments to and/or obtain a copy of your personal information and
data which are stored in our record. To exercise your rights, please email our
Customer Service Officer at firstname.lastname@example.org or write to us at the following
address: Units 1801-02, Infinitus Plaza, 199 Des Voeux Road Central, Hong Kong. We will endeavour to respond to your request(s) within 40
days after receiving the same wherever possible, but we may charge you a
reasonable fee for doing so. Upon receiving the aforesaid request(s) from you,
we may request you to provide personal details in order to verify your
Should you have any queries,
please email us at email@example.com or write to us at the following
Units 1801-02, Infinitus Plaza, 199 Des Voeux Road Central, Hong Kong