Simply head over to 'My Account' at the top navigation and enter the email address & select 'Order History' to stay updated on the status and details of your order.

Alternatively, our Customer Representatives are happy to assist you on this. Contact us by WhatsApp at +85291607938 or email exclusivites@shiamas.com. We will reply asap Monday – Friday, 9AM - 6PM.

It's easy! Simply follow these 5 steps:

1. Choose a brand or product category from the top navigation menu or search to explore a specific style.

2. Select your desired piece and click ‘Add to cart’. Once you've added all items, it's time to checkout by click on the checkout button on the 'cart' page/drawer.

3. Sign in to your account or, if you've not yet created one, proceed by filling in the necessary contact information.

4. Complete the checkout process by filling in delivery address, shipping and payment method.

5. Once confirmed, we'll confirm the order and it will be carefully prepared and shipped to you!

No, all you need is an email address and phone number. We recommend that you register for an account to make checking out easier, but, you can also place and track orders as a guest and sign up at a time that suits you.

Simply follow the 'Forgot your password?’ link on our Login page and enter your email address. You’ll then receive an email to reset your password.

At the moment we only deliver to local Hong Kong destinations, excluding outlying islands, Macau and Taiwan (for applicable brands). However, this may vary so please contact us to confirm by WhatsApp at 9160 7938 or email exclusivites@shiamas.com. We will reply asap Monday – Friday, 9AM - 6PM.

We charge a flat fee of $100 HKD for Hong Kong orders of any size. This is waived once your order exceeds the minimum amount of $500 HKD.

Sure! Our friendly Customer Representatives are happy to assist you.

Please contact us by WhatsApp at 9160 7938 or email exclusivites@shiamas.com. We will reply asap Monday – Friday, 9AM - 6PM.

Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see our Privacy Policy.

Visa

MasterCard

Maestro

American Express

Discover

PayPal

FPS

We currently support all major credit cards as well as FPS and Bank Deposits.

Yes, but please note that we will only ship an order once we have confirmation of full payment. Orders will be cancelled after 24 hours if no payment has been made.

All prices are in available for reference in HKD, TWD and USD. However, all orders are processed in HKD using the latest conversion rates.

If you are unsatisfied with the product purchased, you can exchange the goods once with a valid receipt within 7 days after the date of receipt of goods.  Please contact us by email (exclusivites@shiamas.com). We would follow up accordingly.

Head over to our Returns & Exchange Policy for full details.

No, eShop customers cannot enjoy retail shop VIP discount at eShop as it is a totally separate system.

Not always, eShop promotions may have some difference with retail shops promotions.

In general, eShop has a smaller collection. However, there may be some online exclusive promotions and items.

No, we do not support this service at the moment, but may include this in the future.

No, we do not support this service at the moment, but may include this in the future.