Returns & Exchanges

1. As part of our commitment to create the most satisfying shopping experience for you, subject to terms and conditions, no refund can be made on purchased items.  If you are unsatisfied with the product purchased, you can exchange the goods once with a valid receipt within 7 days after the date of receipt of goods.  Please contact us by email (exclusivites@shiamas.com). We would follow up accordingly.

2. Exchange will not be accepted on items in any way used, altered, damaged or without original packing. We reserve the right to determine whether the condition of the item can be accepted for exchange.

3. Return shipping costs will be refunded only on faulty items or items sent to you in error. For all other returns, the cost of return shipping is borne by the customer.

4. Please note that the terms outlined here apply only to purchase made through our online shop. Online purchases cannot be returned to our physical stores.

Changes and Cancellations

Once an online shopping order is confirmed, changes and cancellations will not be accepted. Should you have any enquiry, please don’t hesitate to contact us by email (exclusivites@shiamas.com).

Terms of Use

Welcome to www.exclusivites.com ("Website") operated by Shiamas Limited ("Shiamas"). Please read the following Terms of Use carefully which govern your use of the Website and/or the information contained therein.

Throughout the Website, the terms "we", "us" and "our" refer to Shiamas.

By accessing the Website, you agree to be bound by the Terms of Use as well as accept the "Personal Data (Privacy) Policy Statement" ("Statement") posted on the Website.

We reserve the right to modify the Terms of Use from time to time without prior notice. Your continued use of the Website following such changes shall be deemed as your acceptance of the amended Terms of Use. If at any time you do not agree to any change to the Terms of Use, you should immediately stop using the Website.

The Terms of Use are written in both English and Chinese. In the event of any discrepancy or inconsistency between the English version and the Chinese version, the former shall prevail.

Please refer to our Returns Policy for more details on returns and exchanges.

1. Use of the Website

1.1. The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws and regulations regarding the Website.

1.2. You are prohibited from violating or attempting to violate the security of the Website, including without limitation accessing data not intended for you, logging into a server which you are not authorized to access, probing, scanning or testing the vulnerability of a system or network utilized by the Website, breaching the security or authentication measures adopted by us for the Website and interfering with the access to or use of the Website by other users.

1.3. You shall not misuse the Website by knowingly introducing viruses, Trojans, worms, logic bombs or any other materials which are malicious or technologically harmful, and shall not attack the Website in any manner whatsoever, including without limitation via denial-of-service attack or distributed denial-of-service attack.

1.4. In the event that you have breached or violated, or we suspect that you have breached or violated or attempt to breach or violate, any provisions of the Terms of Use or any applicable laws and regulations, we shall have the absolute right to expel you and prevent your further access to the Website (by way of, including but not limited to, blocking your Internet Protocol (IP) address) without notice and compensation of any kind to you.

1.5. Your breach or attempted breach of the Terms of Use, including without limitation this Clause [1], will subject you to civil liability and possibly also criminal liability, whereupon we shall take legal actions against you as we deem necessary and expedient, including without limitation reporting to the relevant law enforcement authority(ies) and disclosing your identity to them.

1.6. This website or any portion of this website may not be reproduced, duplicated, copied, sold or otherwise exploited for any commercial purpose that is not expressly permitted by SHIAMAS LIMITED.

2. Copyright

All content on this website, included but not limited to text, graphics, logos, button icons, images, audio clips and software, is the property of SHIAMAS LIMITED or its content suppliers.  The compilation (meaning the collection, arrangement and assembly) of all content on this website is the exclusive property of SHIAMAS LIMITED. All software used on this website is the property of SHIAMAS LIMITED or its software suppliers.  Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this website maybe permissible provided prior written consent of SHIAMAS LIMITED is obtained through written request made to SHIAMAS LIMTED.

3. Contents of the Website

3.1. The maintenance of the Website and all materials and information presented thereon are intended for your personal entertainment, information, education and/or communications only, and shall not howsoever be regarded as our offer for sale of any goods or provision of any services. For the avoidance of doubt, pictures of the products displayed on the Website are for reference only.

3.2. We give no warranty as to the accuracy, completeness, timeliness, utility or other qualities of the information contained on or given in relation to the Website, and shall not be liable for damage of any kind (whether we ought reasonably to have known or had been advised on the possibility of the same) arising from and/or in connection with the information contained on the Website. In no event shall you rely on any of the materials on the Website as the sole basis for making decisions without consulting primary and more accurate, complete and timely sources of information. Any reliance on the materials on the Website is entirely at your own risk.

3.3. Any typographical error, clerical or other error or omission on the Website shall be subject to our correction at any time without any liability on our part.

3.4. We reserve the right to modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you. In any event, we shall not be liable to you for any modification to or withdrawal of the Website.

4. Communication and Submission

4.1. You agree and consent that any and all comments, messages, data, suggestions, designs, concepts and other items or materials disclosed, submitted or offered to us through or in connection with the Website (collectively “Submission”) are of non-confidential basis, save and except for the Submission made under or in connection with the sections “Franchise Opportunities” and “Career” and any other sections as we may advise from time to time of the Website. We shall be under no obligation to (i) maintain any Submission in confidence (save in relation to the foregoing excepted Submission); (ii) pay to you or anyone any compensation for or in connection with the use of any Submission; or (iii) respond to any Submission.

4.2. You represent and warrant that no Submission by you (i) violates any applicable laws or regulations; (ii) infringes the copyright, trademark, trade secrets or other intellectual property rights of others or violates the privacy or publicity or other personal rights of others; (iii) is libelous, defamatory, obscene, pornographic, scandalous, threatening, abusive or hateful; (iv) advertises or solicits funds, goods, services, or disseminates any junk mails, spam, chain letters, schemes or other forms of solicitation (unless the nature of the Website requires such activities); or (v) contains viruses, Trojan horses, worms, corrupted files, or other materials that may cause damage to another’s computer.

4.3. You shall not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission.

4.4. If you make any Submission through the Website, you unconditionally grant us and our Affiliates a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media (subject to Clause [4.1]) and carry out any other lawful purposes, without any compensation to you or any other person.

5. Link to other websites

5.1. Where the Website provides links to other websites which are operated by our Affiliates or any other third parties, these are provided solely as a convenience to you, and shall not in any way be regarded as an endorsement of any kind by us approving the contents on such websites. If you access any of such websites, you do so entirely at your own risk and are subject to the terms and conditions applicable thereto. We neither take any responsibility for nor make any representations, warranties or undertakings (whether express or implied) as to their availability and the contents contained therein. We shall not be responsible for any loss, damage or other liability incurred as a result of your use of any of such websites. Any questions or comments relating to such websites shall be addressed to the operators and/or proprietors of such websites.

6. Disclaimer and Limitation of Liability

6.1. Given the unpredictability of technology and the online environment, we do not warrant (whether expressly or impliedly) that the function, operation or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available will be free of viruses, Trojan horses, worms or other harmful elements. It is your responsibility to ensure that the right equipment is available to you in order to properly access and use the Website and screen out anything that may damage your computer. We accept no liability whatsoever and howsoever arising from and/or in connection with your use of or inability to access the Website.

6.2. The Website and its contents are provided on an “as is” basis at your own risk without any warranties of any kind. To the fullest extent permissible under applicable laws and regulations, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Website and the information contained therein.

6.3. We shall not be liable for any failure, delay or default in carrying out our obligations or duties hereunder directly or indirectly caused by or resulted from acts of God, fire, flood, accident, riot, war, terrorist attack, government intervention, embargoes, strikes, labour disputes, equipment failures (including but not limited to Internet system failure), or any other causes beyond our reasonable control.

6.4. Without prejudice to this Clause [6] and subject to applicable laws and regulations, our aggregate liability to you for all claims arising from your use of the Website shall be limited to the amount of HK$50.

7. Indemnity

7.1. You irrevocably and unconditionally agree to defend, indemnify and hold harmless us, our officers, directors, agents, employees, contractors, franchisees, licensors, licensees, other representatives and Affiliates from and against all claims, actions, demands, liabilities, expenses, losses, damages and other costs whatsoever (including but not limited to any claims made against us by any third party) arising from and/or in connection with your use of the Website or breach of the Terms of Use.

8. Privacy Policy

8.1. We respect your privacy and are committed to protect your personal information and data. Please refer to the Statement for details.

9. Entire Agreement

9.1. The Terms of Use shall constitute the entire agreement between you and us relating to your use of the Website, and shall replace and supersede all other communications (written or oral), discussions, letters and contracts relating to the subject matter hereof.

10. Assignment

10.1. You shall not assign or transfer any of your rights or obligations under the Terms of Use without our prior written consent.

11. Waiver

11.1. No failure or delay by us in exercising any right, power or remedy under the Terms of Use shall operate as a waiver thereof, nor shall any single or partial exercise of the same preclude any further exercise thereof or the exercise of any other right, power or remedy. Without limiting the foregoing, no waiver by us of any of your breach of any provision of the Terms of Use shall be deemed as a waiver of any subsequent breach of that or any other provision herein.

12. Severability

12.1. The provisions contained in each clause of the Terms of Use shall be enforceable independently of each of the others, and its validity shall not be affected if any of the others is invalid. In the event that any provision of the Terms of Use is determined to be illegal, invalid or unenforceable, the validity and enforceability of the remaining provisions of the Terms of Use shall not be affected and, in lieu of such illegal, invalid or unenforceable provision, there shall be added as part of the Terms of Use one or more provisions as similar in terms as may be legal, valid and enforceable under the applicable laws.

13. Governing Law and Dispute Resolution

13.1. The Terms of Use shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China (“HKSAR”). You irrevocably agree that the courts of the HKSAR shall have exclusive jurisdiction in relation to any claim or dispute arising out of or in connection with the Terms of Use or the breach, termination or invalidity thereof.

14. Enquiries

If you have any enquiries relating to the Website, please email us at exclusivites@shiamas.com. Whilst we endeavour to respond to each and every enquiry that you make as promptly as practicable, we shall not be responsible and/or liable for any delayed response or omission to respond.

Privacy Policy

PERSONAL DATA (PRIVACY) POLICY STATEMENT ("STATEMENT")

1. Collection policy and objectives

You are strongly recommended to read the Statement carefully to have an understanding of our policy and practices with regard to the treatment of personal information and data provided by you to us at www.exclusivites.com ("Website"). By using the Website, you signify your agreement to the collection, use and disclosure of your personal data by us in accordance with the Statement. Please note that the provisions herein may be updated, revised, varied and amended from time to time as we deem necessary. Your continued use of the Website following such revision shall be deemed as your acceptance of the amended Statement. It is your responsibility to check the Statement regularly for any amendments.

The Statement is written in both English and Chinese. In the event of any discrepancy or inconsistency between the English and Chinese version of the Statement, the English version shall prevail.

2. Purposes of collection of personal data

In the course of using the Website, you may disclose or be asked to provide personal information and data. In order to have the benefit of and enjoy our various services, information and promotional materials, it is necessary for us to collect some personal particulars from you. Although you are not obliged to provide the data or information as requested on the Website, we will not be able to render our services and provide information and promotional materials to you in the event that you fail to do so.

Our purposes for collection of the information and data on the Website include but not limited to the following:

2.1 to provide you with various services offered by us, online shopping, marketing materials, event information and promotional messages (such as Shiamas mailings);

2.2 to handle and follow up service calls, enquiries and complaints;

2.3 to contact you regarding administrative notices and communications relevant to your use of the Website and/or the services offered by us;

2.4 to assist us with developments for future marketing purposes and/or joint promotion events with third parties;

2.5 to verify your identity;

2.6 to obtain statistics about our users to analyze site usage in order to help its further development; and

2.7 to evaluate the effectiveness of our advertising and marketing campaigns.

Please note that if you are under the age of 13, we would strongly recommend you to seek prior consent from a person with parental responsibility for you.

3. Collection of personal data from users visiting the Website

When you visit our websites, we will record your visit and IP Address only and will not collect any personal data from you unless otherwise stated. Cookies used (if any) in any part of our websites will not be deployed for collecting personal data. For your information, Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analyzing web surfers' viewing habits. They can save you from registering again when re-visiting a website and are commonly used to track your preferences in relation to the subject matter of the website. You may refuse to accept Cookies by modifying the relevant Internet options or browsing preferences of your computer system, but to do so you may not be able to utilize or activate certain available functions in our websites. Our websites may bar users who do not accept Cookies. Information and data collected by means of cookies will not be disclosed save and except for the circumstances listed out in paragraph 4.

4. Transfer and disclosure of personal data

We will not sell, rent or trade to any third party any personal information and data (in whole or in part) obtained from you without your consent.

We agree to take all practicable steps to keep all your personal information and data confidential and/or undisclosed save and except under the following circumstances whereby the said information and data may be disclosed and/or transferred:

4.1 to any third party suppliers or service providers who have been duly authorised by us to use the said information and/or data and who will facilitate our services;

4.2 to any agents, consultants, affiliates or associates of us who have been duly authorised by us to use the said information and/or data;

4.3 where we need to protect and defend our rights and property;

4.4 where we consider we are required to do so in order to comply with the applicable laws and regulations; and

4.5 where we deem necessary in order to maintain and improve our services.

By using the Website, you are deemed to have agreed to, consented to and authorised us to disclose and transfer your personal information and/or data under the circumstances stated above.

5. Links to other websites

To provide you with more information, the Website may provide links to other websites, including without limitation certain social media websites (such as Facebook and Instagram). Personal information and data from you may be collected on these other websites when you visit such websites and make use of the services provided therein. Where and when you decide to click on any advertisement or hyperlink on the Website which grants you access to another website, the protection of your personal information and data which are deemed to be private and confidential may be exposed in these other websites.

The Statement is only applicable to the Website. You are reminded that the Statement grants no protection to your personal information and data that may be exposed on websites other than the Website. Where necessary, you may adjust the privacy and/or security setting in your computer/browser with respect to those other websites. To better protect your privacy rights, you are strongly recommended to refer to the privacy policy of such other websites. We assume no responsibility or liability for your use of such other websites.

6. Security

Protection of your personal information and data collected is our top priority. We will always strive to ensure that your personal information and data will be protected against unauthorised access. We have implemented appropriate electronic and managerial measures in order to safeguard, protect and secure your personal information and data.

All personal information and data provided by you will be SSL encrypted and transferred to our server or such other servers of third parties whom are duly authorised by us, and will be stored electronically with proper electronic password implementations. Such personal information and data are only accessible by our own or our authorised third party's authorised personnel, and such personnel shall be instructed to observe the terms of the Statement when accessing such personal information and data.

Please rest assured that your personal information and data will only be kept for as long as is necessary to fulfill the purpose for which it is collected as mentioned in paragraph [2] above, unless you request us to cease to hold the same. Such request may render us unable to further provide our services, information and/or promotional materials for your benefit in the future.

7. Marketing materials

We may from time to time send to you marketing and promotional materials and information regarding our products, services and the like based on the personal information and data that you have provided to us. If you do not wish to receive further marketing and promotional materials and information from us, you may opt-out by informing our Customer Service Officer at shiamas@shiamas.com or Units 1801-02, Infinitus Plaza, 199 Des Voeux Road Central, Hong Kong

8. Access to Data

You may at any time request access to, make amendments to and/or obtain a copy of your personal information and data which are stored in our record. To exercise your rights, please email our Customer Service Officer at shiamas@shiamas.com or write to us at the following address: Units 1801-02, Infinitus Plaza, 199 Des Voeux Road Central, Hong Kong. We will endeavour to respond to your request(s) within 40 days after receiving the same wherever possible, but we may charge you a reasonable fee for doing so. Upon receiving the aforesaid request(s) from you, we may request you to provide personal details in order to verify your identity.

9. Enquiries

Should you have any queries, please email us at exclusivites@shiamas.com or write to us at the following address:

Shiamas Limited

Units 1801-02, Infinitus Plaza, 199 Des Voeux Road Central, Hong Kong